Support
Answers to common questions, and a way to reach us when you need more help.
Frequently asked questions
What is Knotr?
Knotr is the persistent knowledge layer for AI: profiles, skills, and knowledgebases so your tools work from the same trusted foundation instead of re-uploading files and rewriting instructions everywhere.
How do I connect a profile to ChatGPT or Cursor?
Open a profile, go to Integrations, and follow the ChatGPT or IDE / MCP setup steps. You’ll connect clients with OAuth.
Works with ChatGPT, Cursor, Claude, Gemini, and other clients
Where do billing and plans live?
Plans and limits are on the Pricing page. Signed-in customers manage personal billing under Account → Billing, and team owners manage team billing from the team workspace.
What if MCP tools don’t appear in my client?
Confirm the profile has active skills exposed for MCP, that your workspace billing allows access, and that the client is pointed at the correct MCP URL with a valid OAuth token. Try reconnecting or refreshing tools in the client.
How do I delete my account or data?
You can delete your account from account settings (GDPR-compliant deletion). For help with a specific export or deletion request, contact us using the form below and choose Support.
Contact us
Include an email so we can reply.